Privacy Policy

Who we are

Alarm Maintenance Ltd
Registered Office: 245 Wimpole Road, Barton, Cambridge CB23 7AE T:01223 263222
Company Number 5352452

The Data we hold

The record holds the following information:

  • Contact details
  • Contact numbers, landline, mobile(s)
  • Email address
  • Home address
  • History of the system(s) at the site.

Email communication

  • All emails are retained for reference purposes
  • We operate a PC based diary and a paper diary

Processing your data

  • Recording personal details of an authorised person requesting a site visit for the site of residence or another site they are responsible for.
  • To complete job tickets relating the work carried out at the site.
  • Accountancy
  • Service Reminder via Postal service or email or by a telephone

Service reminders

  • Please notify us in writing if you do not wish to have the service reminder sent to you.
  • To request third parties assistant to recover unpaid balances.
  • Employment of others to fulfil the requirements of the clients request and the sites systems
  • To advise you of new equipment available.

Duration data stored

  • We hold– personal data (contact name / contact numbers) until such time the client advises that they no longer work or reside at the site
  • The personal details of that client will be deleted as requested
  • The system(s) history remains indefinitely as a means of retaining the history of the system(s) installed as the site.

Clients rights to information

  • One months notice is required to request information we hold regarding the personal details and site history.
  • This information must be requested in writing
  • Commercial Sites  Request by the  Companies Director or other senior personnel
  • Domestic clients:  please request in writing

Safety of stored data       

  • Software Measures have been taken to ensure your personal data remains secure.

Shared Data

  • We share data with employees of Alarm Maintenance Ltd
  • We share your data with the following organisations:
    • SSAIB for issuing a Compliance certificate of installation (intruder alarms)
    • A local Constabulary* site details for a Police Response System
    • Central Station Monitoring* purpose of contacting you.
      ABOVE * only applies to Police Response,  Fire Brigade, central station monitored systems.
    • PaymentSense Debit card payment only
    • Accountancy purposes
    • Personal data not shared for any third party marketing.
    • Consultant(s) specifically required for certain manufactured systems
    • Debt recovery processing organisations
    • If our business is sold to another. Client details may be shared.
  • All the data we store is within the EU.